About Logistics

1. Do you ship to my country? When will I receive my order?

We offer free shipping to most countries including the USA, most European countries and some non-European countries.

Delivery time = Processing time (order preparation) + Shipping time

If you still have any problem about shipping, please get in touch with us at [email protected]

2. How can I track the package?

After your orders were shipped, we will send you an email with the logistics tracking number. You can check the logistics status of your order at https://www.17track.net/en. If you do not receive our emails, please contact us at support@pinglighting.com, and we will reply to you as soon as possible.

About Orders

1. Can I cancel my order?

You can cancel your order free of charge within 48 hours without any reason. Please email us at [email protected] and provide your order number and invoice. We will confirm and get back to you within 24 hours. 

If your order has already been shipped. Orders cannot be canceled. For the forcible cancellation of the order, you need to pay a shipping fee.

Please do not initiate any PayPal cases and credit card chargebacks, we will do our best to help you resolve the issue.

>>Learn more

2. What should I do if the items received are damaged (incorrect)?

Please contact us at [email protected] within 48 hours of receiving the damaged (incorrect) items. It is the recipient's responsibility to check the correctness of the item and report any discrepancies (with pictures) to us as soon as possible. We will give you a perfect solution as soon as possible. 

>>Learn more

3. When will I recieve my refund?

For successfully returned items and orders accepted for refund, it may take up to 5 business days for the amount to be credited back to your original payment account (PayPal: 2-3 days; Credit Card: 3-5 days).

About Products

1. Does the voltage rating of light fixtures match the local voltage?  

The voltage of our products will be adjusted according to your country as shown below.

110V-120V: USA, Canada, Mexico, Brazil, Japan, Cuba.

220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Russia, Singapore, Sweden, Israel, Switzerland.

You can use our luminaires in your country with confidence.

2. Can I have a longer cable?

We offer a 59''/150cm cable for most lamps. If you want a longer cable (within 315''/800cm), please make a note when you place the order, we will extend the cable for free.

3. What should I do if I want the lamp dimmable?

For lamps with bulbs, you can choose a dimmable bulb to work with the dimmable system in your home. For lamps with LED-chip, we can customise dimmable versions for you.

We can make all lamps dimmable. If you have this need, don't hesitate to enquire us.