Shipping Policy

- We're pleased to offer shipping to most countries worldwide for the products available on our site.

- Regrettably, due to current unfortunate circumstances, we are unable to offer shipping to Ukraine at this time. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

- At checkout, you can choose from the available shipping options based on your delivery needs, such as standard shipping or expedited shipping. If you are unable to place an order for your country or region, please contact us.

- For customers in the United States, if your item is in stock at one of our fulfillment centers in Baltimore, MD or Santa Fe Springs, CA, your order may be processed and delivered more quickly.

- For customers in Canada, if your item is available from our local fulfillment resources, delivery may also be faster.

- Should you have any questions or concerns about our shipping policy, please feel free to reach out to us.

- We offer free standard shipping to most destinations worldwide. Over 98% of regions are eligible for free shipping.

- Most orders over $45 qualify for free standard shipping in eligible regions. Since most of our products meet this order value, free shipping is available for the vast majority of orders.

- Only a very small number of remote areas may require an additional shipping fee. If any extra fee applies, it will be shown at checkout or confirmed by our customer service team before your order is processed.

- For certain remote destinations, including Iceland, Norway, Cyprus, Monaco, Puerto Rico, Alaska, and Hawaii, an additional shipping fee may apply. For Iceland, the minimum shipping fee is usually $85. For other remote areas, shipping fees may be up to $100 per item, depending on the destination, package size, and carrier requirements.

- If you have any questions or need to ship to other countries, please don't hesitate to contact us at [email protected].

- For those who need their orders quickly, we also offer international express shipping for an additional fee. Expedited shipping may be available for selected best-selling items or custom rush orders. The shipping cost will be calculated based on your order details, such as weight, package size, and delivery timeframe. Please contact us at [email protected] if you require this service.

- There are no hidden shipping fees charged by us. The amount shown at checkout is the amount you need to pay for your selected order and shipping method.

Please note that there may be situations where an order cannot be processed due to reasons such as stock availability, payment verification, address issues, pricing errors, or other order-related concerns.

We reserve the right to refuse, cancel, or hold any order for review when necessary. Before an order is accepted or shipped, we may ask you to provide additional information, including but not limited to your phone number, shipping address, payment details, or other verification information.

To help prevent fraudulent transactions, we may verify payment and customer information before fulfilling an order. If an order appears to involve unauthorized or suspicious payment activity, we reserve the right to cancel the order.

We do our best to provide accurate product and pricing information on our website. However, errors may occasionally occur. If a product price, shipping fee, discount, or other order detail is displayed incorrectly, we reserve the right to contact you for confirmation, correct the error, or cancel the order and notify you.

This right applies whether or not the order has been confirmed or payment has already been charged. If payment has been collected for an order that cannot be fulfilled, we will process the appropriate refund according to the situation.

- Delivery times = Process time (order preparation) + Shipping time

- Order preparation

Once we've received your order information, we'll begin processing your order:

The preparation of your order can take between 2-10 working days. Please note that some customized lamps may require additional preparation time. Once your order has been shipped, we'll send you an email with detailed shipping information, including a tracking number and a link to the tracking website.

Here's what happens during order preparation:

(1) We check the stock availability of your ordered items.

(2) We confirm if any items in your order require customization.

(3) We verify your shipping address.

(4) We reconfirm that the items in your order comply with our Shipping Policy.

(5) Once everything is verified and ready, your order will be shipped from our warehouse.

You must provide a detailed shipping address, including the street number. If this information is missing or incomplete, our customer service team will reach out to you, which could potentially delay shipment.

Once your order is on its way, we'll send you an e-mail containing a tracking number and a link to the tracking website. This way, you can keep an eye on your order's journey to your doorstep.

You can also track your package through 17track.net. We may also provide tracking information from the carrier’s own system, such as UPS, FedEx, DHL, or other official carrier websites.

If tracking information is not available, or if you need more detailed shipment updates, please contact our customer service team at [email protected].

Please note: for custom-made items shipped by ocean freight, tracking information may not begin updating until the shipment has cleared customs and entered the local delivery network. This may take approximately 3-4 weeks after the order is placed.

Please note that the delivery times we provide are estimates and largely depend on the shipping time.

Stock levels displayed on our website are based on information we receive from our own warehouse or the manufacturer's warehouse. However, these stock levels can change rapidly. Therefore, an 'In Stock' indication on our website does not guarantee that the item is currently available. It's possible that by the time you place your order, the item may have been sold out.

For in-stock items shipped from our U.S. fulfillment centers, orders are usually dispatched within 24-48 hours and shipped by FedEx, UPS, USPS, or GOFO. Estimated delivery time is usually 3-7 business days after dispatch.

For factory-direct or custom-made items, the estimated delivery time is:

Standard ocean shipping: approximately 4-6 weeks in total

Express air shipping: approximately 1-3 weeks in total

For remote areas, processing usually takes 1-2 weeks, followed by approximately 5-7 days in transit with UPS, DHL, or FedEx.

We kindly advise you not to schedule any electrician or installation services based on the stock levels and delivery times indicated on our website. It's best to schedule these services only after your item has arrived to avoid any inconvenience.

The following are the estimated delivery times under normal circumstances. However, during major sales events or holidays, delays may occur if flights or shipping schedules are affected.

For faster shipping, please contact the customer service team.

Please note: The information provided above is for reference only. Shipping times can vary depending on the region, even within the same country. We're always striving to improve our service and are dedicated to partnering with the best carriers for more efficient deliveries.

If your order has been shipped, the fast shipping fee is not refundable, including Hong Kong EMS, FedEx, DHL, UPS, and other fast shipping methods.

Some orders may be shipped in multiple packages due to product size, weight, quantity, packaging requirements, or warehouse availability. As a result, the number of packages may not always match the number of items in your order.

For example, multiple lighting fixtures may be shipped separately, while identical or compatible items may sometimes be packed together. Packages from the same order may also arrive on different days.

If you have received only part of your order, please do not worry. The remaining package may still be in transit.

If you would like to check the status of the remaining packages, please contact us at [email protected] with your order number. We will help check the shipping status of all packages and provide the corresponding tracking numbers and latest updates.

We will make sure your complete order is shipped. If we confirm that there is an actual shipping issue, our team will assist you as quickly as possible.

Please make sure your shipping address is complete and correct before placing your order.

If you need to change your delivery address, please contact us at [email protected] within 24 hours after placing your order. We will do our best to update the address before the order enters fulfillment or shipment.

Once an order has been shipped or is already in transit, we may not be able to change the delivery address. If an address change is still possible through the carrier, additional fees or delays may apply.

PingLighting is not responsible for delivery delays, failed delivery, returned packages, or additional costs caused by an incorrect or incomplete shipping address provided by the customer. However, if an issue occurs, please contact us and we will do our best to assist you.

In most cases, you do not need to worry about customs duties or import taxes. By default, we prioritize shipping channels that include customs duties whenever possible, so your package can clear customs smoothly and arrive without unexpected extra charges.

Please be aware that for parcels with a maximum side length exceeding 60cm, there may be customs duties applied. Typically, this occurs only in rare cases. In such cases, we will cover 20% of the duty amount, and in many cases we may provide additional support after review.

For most shipments to the USA and other European countries, the customs duties range between $0-$25 per piece when they occur.

If you're uncertain or need more information, please contact us at [email protected].

If your package has any shipping issue, please contact our customer service team as soon as possible. We will help check the shipment status and provide a suitable solution based on the situation.

Shipping issues may include, but are not limited to: no tracking update for an extended period, a package marked as delivered but not received, a returned package, an incorrect shipping address, carrier contact issues, shipping delays, shipping damage, or missing shipping notifications.

Depending on the situation, our team may help confirm the actual shipping status, contact the carrier for further investigation, update tracking information, provide a new tracking number if available, arrange a replacement shipment, or offer another suitable solution.

We recommend contacting us before opening a refund request, chargeback, or dispute, as most shipping issues can usually be resolved more quickly through our customer service team. This does not affect any rights you may have through your bank or payment provider.

To protect your order, we recommend opening and checking your package as soon as possible after delivery.

If you find any damage caused during shipping, please send photos of the damaged packaging and product, along with your order number, to [email protected] within 7 days of delivery. We will review the issue and assist you as quickly as possible.

If the damage is confirmed to be caused by shipping or a manufacturing quality issue, we will cover the related costs and arrange a replacement, replacement parts, or a refund.

If more than 14 days have passed since delivery, it may be difficult to confirm whether the damage occurred during shipping, installation, or use. In such cases, we may not be able to provide a return or replacement. However, please contact us anyway. We will always do our best to help you find a reasonable solution.