Returns & Refund Policy

You may request a return or refund within 14 days of receiving your order (excluding return shipping costs). Returned items must be:

(1) In their original packaging,

(2) Unused, uninstalled, and in resellable condition,

(3) Returned with all accessories and manuals included.

(4) Items returned to our warehouse are subject to a restocking fee starting at 20% of the amount paid for the returned item. (See “Restocking Fee” below for details.)

(5) Products made to your specifications cannot be returned once production has begun. Certain custom-made products may be final sale and ineligible for cancellation, return, or exchange. Any applicable restrictions will be confirmed before production begins. Bulk orders and accessories (e.g., bulbs) are non-returnable.

For standard orders, changes may be requested within 24 hours after purchase, provided the order has not entered production or fulfillment. Changes may include details such as size, finish, color, shipping address, or contact information.

Please email [email protected] with your order number as soon as possible.

Requests submitted outside the stated time frame may be subject to modification fees.

Once an order has entered production, fulfillment, or shipping, we may no longer be able to make changes.

Standard orders may be canceled free of charge within 24 hours after purchase, provided the order has not entered production or fulfillment.

Please email [email protected] with your order number as soon as possible.

Customized products, including items made with specified sizes, finishes, colors, or other special requirements, are produced individually according to the order. Once production has started, customized products cannot be canceled, changed, returned, or exchanged.

Requests submitted outside the stated time frame may be subject to cancellation fees.

Once an order has been shipped, we are unable to stop the delivery. If you refuse delivery of a shipped package, a fee of 30%-50% of the order amount may be charged to cover storage, order preparation, handling, and shipping costs. This fee will be deducted from your refund.

Shipping service fees already incurred, including standard shipping, expedited shipping, insurance fees, and similar charges, are non-refundable.

If your return request is approved, you must send the item back within 7 days from the date of return approval.

To initiate a return, please contact [email protected] within 14 days of receipt. Unfortunately, we cannot accept return requests after this period.

Please pack the item carefully before returning it. If the returned item is damaged during return shipping, we may be unable to issue a refund. In such cases, you should file a claim with the shipping carrier and inform us within 30 days of the damage.

Please contact us before returning an item to obtain return instructions.

Return shipping costs are the customer’s responsibility unless otherwise stated below.

Approved returns must be shipped back within 7 days after authorization.

Items that are used, installed, stained, damaged by the customer, or incomplete will not be accepted. This does not apply to confirmed shipping damage or manufacturing defects.

Non-returnable items and non-refundable charges:

(1) Products made to your specifications once production has begun, and certain custom-made products confirmed as final sale before production.

(2) Light bulbs or accessories.

(3) Bulk purchases (three or more units of the same product).

(4) Shipping-related charges already incurred, including standard shipping, express shipping, and shipping insurance.

Note: Due to variations in screen settings, manual measurements, product improvements, manufacturing processes, material characteristics, or differences between production batches, slight differences in color, size, finish, or other details may occur. Variations that do not materially affect the product’s function, installation, or overall appearance are not considered defects or incorrect items.

The following items cannot be returned, canceled, or exchanged:

- Customized products or made-to-order items

- Accessories such as light bulbs

- Large orders of three or more units of the same product

- Items that have been installed, used, damaged, altered, or returned without original packaging

- Items returned after the approved return window

If you plan to purchase multiple quantities of the same item, we recommend ordering one piece first to confirm that it meets your needs before placing a larger order.

A restocking fee may apply to return refunds.

If the buyer returns the product due to a change of mind within the return period and the product is returned in its original condition, a restocking fee of 20% of the product price will be charged.

If the buyer returns the product within the return window but the item is damaged or different from its original condition, a restocking fee of up to 50% of the product price may be applied.

For items returned in their original condition after the return period has elapsed, a restocking fee of up to 80% of the product price may be charged.

If items are discovered to be damaged or non-conforming after the return period has expired, a restocking fee of up to 100% of the product price may be applied.

Restocking fees may also apply when the return reason includes a change of heart, buyer's remorse, finding the same product elsewhere at a lower price, purchasing the wrong item, or no longer needing the item.

After your return package has been received and inspected by our warehouse, we will submit the refund request within 3 business days if the return is approved.

Refund arrival time depends on your payment method.

- PayPal: usually 1-3 business days

- Card payments: usually 3-7 business days

Public holidays in different countries or regions may cause additional delays.

Refunds are issued to the original payment method. The refund amount covers the product price only, after any applicable deductions. Shipping service fees, including standard shipping, expedited shipping, insurance fees, and similar charges, are non-refundable.

To request a return, please contact us at [email protected] and provide your order number, the reason for the return, and clear photos of the item and packaging if applicable.

Our team will review your request and provide return instructions after approval.

After your return request is approved, please send us the following information:

- Photos of the packed return package

- A photo of the shipping label

- The tracking number

- A trackable shipping website or carrier link

These details help us confirm the return shipment and process your request more efficiently.

If you would like to exchange an item for another style, please contact us at [email protected].

For approved exchanges, we will cover the shipping cost of sending the new product to you, while the return shipping cost is borne by the customer. Any price difference between the original item and the new item will be adjusted accordingly.

Please inspect your order as soon as possible after delivery and keep all packaging for carrier inspection.

If you discover damage caused during shipping, please email [email protected] within 7 days of delivery and include your order number, clear photos of the damaged product, clear photos of the inner and outer packaging, and a brief description of the damage.

Our support team will review the issue and respond as quickly as possible. Replies may take slightly longer on weekends and public holidays. Please remember to check your inbox and spam folder for our reply.

If the issue is confirmed to be caused by shipping or a manufacturing quality issue, we will review the case and offer an appropriate solution, which may include replacement parts, a replacement product, or another suitable solution. If you prefer a refund instead of a replacement, the case may be handled as a standard return and may be subject to applicable restocking fees and shipping deductions.

If more than 14 days have passed since delivery, it may be difficult to confirm whether the damage occurred during shipping, installation, or use. In such cases, we may not be able to provide a return or replacement, but we will still do our best to help you find a reasonable solution.

We fulfill orders according to the options selected and the information shown on the product page, including the model, size, color, finish, and overall design.

If you believe the product you received differs significantly from your order, please contact us within 7 days of delivery and provide your order number, clear photos of the product, photos of the packaging, and a clear photo of the product label.

Minor variations may occur due to product improvements, manufacturing processes, material characteristics, or differences between production batches. Variations that do not materially affect the product’s function, installation, or overall appearance are not considered an incorrect item.

We will review the issue and provide an appropriate solution. If the product is confirmed to be incorrect due to our reasons, you will not be required to bear the related return shipping cost.

If any component is missing from your package, please contact us immediately at [email protected] and provide your order number, photos of everything received in the package, and a description or reference image of the missing component.

Lighting fixtures with multiple components are often packed in separate layers for protection. Hardware and small accessories may also be sealed in different areas of the box, so please check every layer of packaging carefully.

After confirmation, we will arrange replacement parts for you.

Most light fixtures are covered by a 2-year warranty starting from the delivery date shown in the logistics information.

The warranty does not cover damage caused by accidents, misuse, negligence, improper installation, extended use, natural wear and tear, or products not purchased directly from our website.

Rechargeable LED table lamps are covered by a 3-month warranty from the delivery date. A new lamp may be provided at no cost, while the shipping fee is borne by the customer.

LED lights, LED light sources, and LED drivers are covered by a 6-month warranty from the delivery date. Replacement accessories may be provided free of charge, while the shipping fee is borne by the customer.

Other parts of LED fixtures are covered within 2 years from the delivery date. Replacement parts may be provided free of charge, while the shipping fee is borne by the customer.

For non-LED light source products, the warranty period is 2 years from the delivery date. Replacement accessories may be provided free of charge, while the shipping fee is borne by the customer.

If you experience any issue with your order, return, refund, damaged item, missing parts, or shipment, please contact our customer service team first. Most issues can be resolved more quickly through direct communication.

Opening a payment dispute, PayPal dispute, or chargeback does not usually speed up the resolution process. This does not affect any rights you may have through your bank or payment provider.