Refund policy

Order Changes

You have 48 hours to customize your order! Feel free to tweak details like colors, sizes, shipping addresses, or phone numbers within 48 hours of placing your order. Once your order is en route, changes cannot be made. Thank you for your understanding.

Order Cancellation

You can cancel your order for free within 48 hours. However, if your order has already been shipped, cancellation is not possible. If you still wish to cancel, a fee of 30%-50% of the order amount will be deducted from your refund to cover storage, preparation, and shipping costs.

Returns

If you want to return an item bought from our website, you have 30 days from receiving your order to start the return process. You are responsible for the return shipping costs, which will be deducted from your refund. Please ensure the item is in its original condition: unused, in the original packaging, and with all accessories. Damaged, soiled, or used items cannot be returned.

Exceptions to Returns

Customized products, accessories like light bulbs, and large orders (three or more of the same product) cannot be returned, canceled, or exchanged. If you're ordering multiple quantities, we suggest purchasing one first to confirm it meets your needs.

Important Notes

Colors and dimensions on the website may slightly differ due to computer settings. Please refer to the actual product for accuracy.

Initiating a Return:
To start a return, email [email protected] with the reason and item details. Once approved, send the item back with the shipping fee covered by you. Provide the tracking information via email. Upon receiving the item, we will assess its eligibility for a refund and notify you accordingly.

Refunds

For eligible items, refunds will be processed within 3 days. The refund arrival time varies based on the payment method, taking 1-7 days to reflect in your original payment account. Shipping fees are non-refundable.

Return Address

We will provide the nearest return shipping address based on your location once your return request is confirmed. Contact us before returning an item to obtain the return address and instructions. Please notify us in advance before returning any items.

For assistance during your shopping experience, reach out to [email protected] for solutions. Disputes like PayPal disputes do not expedite issue resolution.

If you have any queries about our Return & Refund Policy, please contact us at [email protected].

Q&A

What if my item arrives damaged?

If your product arrives with broken glass or dented shades or frames, it's not considered defective, and you can't return it. We'll replace the glass or shades at no extra cost. If you prefer a refund instead of a replacement, it will be treated as a regular return with a restocking fee of up to 35%. We may also deduct outbound shipping fees from your refund.

What if I receive the wrong item?

If you receive the wrong item, check your order details first. Notify us within a week of receiving the item. We'll send the correct product within 8 weeks, covering all shipping costs. If you opt for a refund instead, it will be treated as a normal return with a potential 35% charge for storage, order preparation, and shipping.

Can I refuse delivery of a shipped item?

Once shipped, we can't stop the delivery. If you refuse it, you may be charged 30%-50% of the order amount for storage, order preparation, and shipping. This fee will be deducted from your refund.

What if returned items are damaged?

Wrap the product properly when returning it. If the item is damaged upon return, we can't issue a refund. You should file a claim with the shipping company and inform us within 30 days of the damage.

When will I receive the refund?

Refunds are processed within 3 days of receiving the returned item. The arrival time varies based on your payment method, typically taking 1-7 days to reflect in your account.

What about manufacturer defects?

We reserve the right to repair or replace any damaged part or fixture due to manufacturer defects at no extra cost.

Warranty Policy

Coverage: Most light fixtures are protected by a 2-year warranty starting from the delivery date.

Exclusions: The warranty does not cover:

  1. Damage from accidents, misuse, or extended use.
  2. Natural wear and tear.
  3. Products not bought directly from our website.

Delivery Date: The delivery date is determined by our logistics information.

Rechargeable LED Table Lamps: Covered by a 3-month warranty from the delivery date. A new lamp will be provided at no cost, but you are responsible for the shipping fee.

LED Lamp Light Sources: Covered by a 6-month warranty. We will replace the light source for free, but the shipping fee for the replacement is your responsibility.

Other Accessories (e.g., lampshades, ceiling plates): Covered by a 2-year warranty. We will provide a new accessory if needed, with the shipping fee for the replacement borne by you.

For any questions or further assistance, please contact us at [email protected]. Thank you for your attention to our warranty terms and conditions.

Do I pay for return shipping?

Yes, for non-quality-related returns (e.g., wrong colors, dimensions, personal reasons), you're responsible for the return shipping. For damaged or defective items, see the respective sections in the Q&A.

For further inquiries, contact us at [email protected]. Please adhere to our Return & Refund Policy for cancellations and returns.

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